On behalf of Sandler Training, our thoughts are with our clients and their families and businesses impacted by COVID-19. We are committed to working with you to help you and your business through these extraordinary times. Sandler is open but operating remotely in accordance with recommendations by the CDC to do our part to hopefully help ‘flatten the curve’ of the spread of the virus. We’re here for you and our community. Please don’t hesitate to call or email us to talk through your concerns. Best wishes for the health and safety of your families, teams, and clients.
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Sales Concepts, Inc. | Westlake, OH

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Mark Trushel


“Everybody here deals with customers at some level. So everybody gets training.”

We’ve got a really uniquely engineered product, So, a lot of engineers get involved in the sales process. They have to understand the customer’s needs so they can develop a solution and communicate that solution in a way that makes the customer say ‘Yes, we’d love to have you make that for us.’ Now, our engineers are really eager to solve problems, but if you offer solutions too early it can be just as bad as coming up with a wrong solution. People tend to remember the first solution they hear, so knowing when to talk and when not to is really important. There’s engineering, purchasing, production, the operations people—everybody here deals with customers at some level—so everybody here gets training. Sales Concepts client since 2006