×
On behalf of Sandler Training, our thoughts are with our clients and their families and businesses impacted by COVID-19. We are committed to working with you to help you and your business through these extraordinary times. Sandler is open but operating remotely in accordance with recommendations by the CDC to do our part to hopefully help ‘flatten the curve’ of the spread of the virus. We’re here for you and our community. Please don’t hesitate to call or email us to talk through your concerns. Best wishes for the health and safety of your families, teams, and clients.
Skip to main content
Sales Concepts, Inc. | Westlake, OH
 

This website uses cookies to offer you a better browsing experience.
You can learn more by clicking here.

Mike Montague interviews Sharlene Douthit on How to Succeed at Giving Good Feedback. In this episode:

  • Why it can be hard to receive feedback
  • Good feedback helps you get better
  • Give feedback on someone’s role, not their identity
  • When giving feedback, have empathy and meet them where they are
  • Use: well, better, different questions
  • What do you think you did well?
  • What do you think you could have done better?
  • If you had a do-over, what would you have done differently?
  • Avoid judgmental messages
  • End with, how can I support you?
  • Follow up
  • Start with what they did well, ask what they think they did well, and then discuss how to improve

The How to Succeed Podcast is a public and free podcast from Sandler Training, the worldwide leader in sales, management, and customer service training for individuals all the way up to Fortune 500 companies with over 250 locations around the globe. Find white papers, webinars, and more in our free Sandler E-Learning Library.

 

Share this article: