On behalf of Sandler Training, our thoughts are with our clients and their families and businesses impacted by COVID-19. We are committed to working with you to help you and your business through these extraordinary times. Sandler is open but operating remotely in accordance with recommendations by the CDC to do our part to hopefully help ‘flatten the curve’ of the spread of the virus. We’re here for you and our community. Please don’t hesitate to call or email us to talk through your concerns. Best wishes for the health and safety of your families, teams, and clients.
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Sales Concepts, Inc. | Westlake, OH

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Mike Montague interviews John Glennon on How to Succeed at Customer Success. 

In this episode:

  • The best attitude, behavior, and technique on how to succeed at customer success
  • What are the attitudes towards sales throughout your organization?
  • Quantify the value of your relationship with your clients
  • Do you want to be right, or do you want to be rich?
  • Start with expansion calls, get some traction and move on to recapture calls
  • What happens after the sale and who is responsible for it?
  • Use the thermometer technique check in with ALL your clients




The How to Succeed Podcast is a public and free podcast from Sandler Training, the worldwide leader in sales, management, and customer service training for individuals all the way up to Fortune 500 companies with over 250 locations around the globe. 

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